Who We Are
In this our 30th year in business we sometimes must remind ourselves how much our industry has changed. The good news for dogs is that most of these changes have been for the better.
The most recognizable difference is that dogs and their owners now have a wide range of choices in the types of home away from home available to them.
In our early years we found ourselves caring for dogs that were too needy to be left with a family member. We would do this in cooperation with select veterinarians; many of these dogs required sedatives which we didn’t like to administer, and the veterinarian preferred not to prescribe.
We refer to these problematic animals as “3 per-centers”, since only one dog in thirty has severe adjustment issues to our setting.
It’s only a short stroll from our house to the kennels, enabling us to take a “family farm” approach to the care of our guests. During our business hours (which vary according to seasonal demand) there is concentrated interaction and care. During the rest of the day, there is a lot of checking up, and frequent biscuit runs.
This level of care is simply not available to kennels that operate like hotels. The labor costs would be prohibitive. Were one of the modern big budget chains to somehow overcome the cost obstacles they would still be left with a revolving door of new faces for the pet to adjust to each day. We know from three decades of simple observation that the fewer the number of new people a pup must relate to while he is separated from his family – his pack – the easier it is to the dog to relax instead of “standing guard.” We refer to this advantage as “continuity of caregiver”.
There is a downside to a family business providing this level of care. Because about 10% customers know “someone will be there” they expect our office to be continuously open for their convenience. They usually identify themselves on the phone because their first concern is how early or how late they can drop-off or pickup their dog.
We refer to these as convenience people. Sometimes they simply didn’t know how to start the conversation. Perhaps another facility was more concerned about such things instead of the quality of the dog’s boarding experience. The question itself is reasonable, but a preoccupation with this kind of detail means you will not be happy here.
This is particularly unfortunate because the convenience people may have a dog who would adapt well here. Furthermore – and if you were referred here by one of our patrons you can verify – our regular patrons will find us more convenient than the “convenient facilities” when they encounter an unanticipated schedule conflict or a genuine emergency. And we won’t milk you with a convenience charge that’s high enough to make you sorry you asked.
In short, if you would prefer to do business with a company whose owner returns your call personally over a place where you get an immediate phone pickup from someone who has no clue which dog yours is…
if you prefer that the owner operators are the ones monitoring you dog’s adjustment instead of underpaid employees who may not be there next time…
if you prefer a simple invoice without a handful of miscellaneous charges…
if you prefer a handshake over a seven-page boarding agreement,
give us a call.