Customer Relations

We want all our guests and owners to be satisfied with their experience.

In order to realize that aspiration we go out of our way to determine in advance if a dog might not be well suited for our facility.

After nearly 30 years we have determined that certain types of dogs, whom we designate “very high energy” or “very high neediness” simply cannot adapt to our setting.

If we suspect that your dog may be such an individual, we may require at least one over-nighter before we commit to the significant responsibility of providing for his care while you are away.

If your pup has never dealt with an extended period away from you, we’re certain he will benefit from a visit to our office, a day visit or an over-nighter prior to your actual trip.

As soon as a dog learns from experience that this not his new home, the primary resistance to kenneling evaporates.

Getting used to kenneling is like any other experience – riding in a car, going to the groomer, walking properly on a leash – most dogs learn by repetition. The more often they come here, the more positive the boarding experience becomes. These early contacts “desensitize” the pup to the separation experience. Nearly all dogs who have boarded with us regularly actually walk us into the kennel.